Quality and development

The Management will take the lead in regards to the company strategy on quality, respect for the environment and the protection of health and safety of workers. The whole firm will be involved in achieving these aims and suitable training and information will be provided at all levels.

The principal objective regarding quality is to reduce non-compliance as far as possible during all stages of company procedures and, in particular, to reduce customer complaints and work towards continuous improvement of service quality in order to achieve total satisfaction on the part of the customer.

The main goal for the environment is to prevent, reduce or eliminate, where possible, environmental pollution; while for health and safety at work the principal objective is to reduce significantly the likelihood of accidents and injuries and work-related illnesses.

The company continually strives to improve its performance both in terms of quality, the environment and in terms of safety.

These are other company’s objectives:

• define and monitor process indicators, with the aim of evaluating and improving the capacity of company processes to achieve the results expected,
• manage the company’s waste in such a way as to minimise negative environmental effects while the company carries out its activities;
• reduce, where possible, consumption of resources (raw materials and energy);
• constantly seek to prevent environmental damage, risks to health and safety through careful monitoring of environmental aspects and dangers which might lead to this kind of damage and risks.
• minimise the consequences of any environmental impact, accidents, incidents or workplace illness by means of careful and responsible management of all the activities (for example, our cans are 100% recyclable);
• observation at all times of legal requirements and regulations both in terms of quality as well as the environment and health and safety at work;
• guarantee consultation and participation of workers, including through the representative for workers’ safety in relation to health and safety at work.
  
  

In order to ensure that the aims and objectives are achieved, the following general principles should be applied:

• management of quality, environment and safety involves all company functions and activities at every level;
• the aims and objectives have to be made publicly available through distribution of this integrated policy and of annual results of the various reviews by the management;
• the aims and objectives have to be achieved progressively through management improvement programmes;
• the use of machinery and equipment, of company premises, of operational methods and the organisational aspects are to be carried out in such a way as to safeguard the health and safety of workers, third parties and the community in which the company operates;
• cooperation between different company resources, collaboration with business organisations and with appointed external bodies is encouraged.
  
  

This integrated policy and checks on whether the various objectives on quality, safety and environment have been met will be reviewed both during internal audits and during the review of the system by the Management.